1. 14-Day Money-Back Guarantee
If you purchase a paid plan (Studio Pro or Agency Scale) and determine within 14 calendar days that Nexgenspire Workspace does not meet your team's workflow requirements, you are eligible for a full 100% refund.
2. Refund Eligibility Criteria
Refunds are applicable under the following conditions:
- Initial subscription upgrades requested within 14 days of original transaction date.
- Accidental duplicate billing or charges resulting from gateway technical errors.
- Annual plan cancellations submitted within 14 days of original annual billing date.
3. How Subscription Cancellation Works
You may cancel your paid subscription at any time directly inside your workspace:
1. Navigate to Workspace Settings → Subscription & Billing.
2. Click "Cancel Subscription".
Upon cancellation, your workspace remains fully operational until the end of your current paid billing cycle. You will not be charged again.
4. How to Submit a Refund Request
To request a refund within your 14-day window:
- Send an email to [email protected] using your registered account email.
- Include your Invoice ID or Payment ID (e.g.
pay_...). - Our billing team will process your request within 24 business hours.
5. Payment Gateway Processing Times
Once approved by NexGenSpire, funds are automatically remitted back to your original payment method:
Credit / Debit Cards
Reflected on bank statement within 5 to 7 business days.
UPI / NetBanking (Razorpay)
Reflected in bank account within 2 to 4 business days.
6. Non-Refundable Items
- Refund requests submitted after the 14-day initial purchase window.
- Accounts suspended due to violations of our Acceptable Use Policy (e.g. sending malicious spam emails).